Terms of Service

1. Agreement to Terms

By engaging Digital Copper for web design, development, or related digital services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you should not use our services.

2. Services Provided

Digital Copper provides custom web design, web development, and digital strategy services as outlined in individual project proposals and contracts. Services may include:

• Custom website design and development
• Search engine optimization (SEO)
• Content writing and copywriting
• Technical implementation and deployment
• Post-launch support and maintenance
• Ongoing management and monitoring

The scope of work is defined in the project proposal accepted by both parties. Any work outside this scope constitutes additional services and may incur additional fees.

3. Payment Terms

Build Fees: All website builds require an initial deposit (typically 50% of the project cost) to begin work. The remaining balance is due upon completion and before the site goes live. Payment methods include bank transfer, credit card, or other methods outlined in the project agreement.

Monthly Management: If you have selected ongoing management services, these are billed monthly in advance. Monthly fees are non-refundable for the current month once services have begun.

Late Payment: Invoices are due within 14 days of receipt. If payment is not received within 30 days of invoice date, we reserve the right to suspend services and may charge interest at 1.5% per month on overdue amounts.

4. Intellectual Property Rights

Your Content: You retain full ownership of any content you provide to us (text, images, videos, logos, etc.). You are responsible for ensuring you have the rights to all content provided.

Our Design & Code: Upon payment in full, you own the final website design, custom code, and all deliverables created specifically for your project. You own the website domain and can take it anywhere.

Design Systems & Tools: We retain ownership of our design methodologies, development frameworks, tools, templates, and pre-built components. However, these are licensed to you for use in your website.

Attribution: We may use your completed website as a case study or portfolio example, unless you explicitly request otherwise in writing.

5. Project Timeline & Deadlines

Project timelines are outlined in the proposal and are estimates based on the scope agreed upon. Digital Copper will work diligently to meet agreed deadlines, but cannot guarantee completion if:

• You do not provide required content or feedback on time
• Scope changes or additional features are requested
• You do not approve designs or milestones in a timely manner
• Payment is delayed

If delays occur due to client-side issues, the project timeline may be extended accordingly.

6. Client Responsibilities

You agree to:

• Provide accurate information and content needed for the project
• Make timely decisions and approvals during the design process
• Respond to requests and feedback within agreed timeframes
• Provide access to any systems or accounts needed for the project
• Ensure all content provided is legal and does not infringe on others' rights
• Notify us immediately of any security concerns or breaches

7. Website Hosting & Maintenance

If we provide hosting services, your website will be hosted on secure, enterprise-grade infrastructure. We are responsible for server uptime, security patching, and backups. You are responsible for the ongoing management services included in your plan.

We do not guarantee 100% uptime. If hosting is interrupted due to factors outside our control (internet outages, major platform failures, etc.), we are not liable for downtime.

If you choose to host elsewhere, you are responsible for all hosting costs, security, backups, and technical support.

8. Warranty Disclaimer

Digital Copper provides websites and services on an "as-is" basis. While we strive for excellence, we make no express or implied warranties regarding:

• Search engine rankings or visibility
• Specific business outcomes or revenue
• Zero security breaches or hacking attempts
• Uninterrupted website availability
• Compatibility with all browsers or devices

We take security seriously and implement industry-standard practices, but cannot guarantee protection against all attacks or vulnerabilities.

9. Limitation of Liability

In no event shall Digital Copper be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunity
• Loss of data or content (unless caused by our negligence)
• Any damages exceeding the total amount paid for services

This limitation applies regardless of the form of action or the basis of the claim, even if advised of the possibility of such damages.

10. Revisions & Change Requests

The project proposal includes a defined number of revision rounds. Additional revisions or change requests beyond this scope are billable at an hourly rate (typically £50/hour).

Major scope changes requested after project commencement may require a revised proposal and additional fees.

11. Cancellation & Refunds

During Project: If you cancel after work has begun, you are responsible for payment for all work completed to date. Any deposit paid is non-refundable once work has started.

Monthly Management: You may cancel monthly management services with 30 days' written notice. The current month's fee is non-refundable. Upon cancellation, you retain ownership of your website and can manage it yourself or transfer to another provider.

Non-Performance: If Digital Copper fails to perform services as outlined, your sole remedy is for Digital Copper to re-perform the services or provide a refund of fees paid specifically for that service.

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the project. This includes business strategies, traffic data, financial information, and unreleased products.

This does not apply to information that is public knowledge or was previously known.

13. Third-Party Services

Your website may integrate with third-party services (payment processors, email platforms, analytics tools, etc.). You are responsible for reviewing and agreeing to those services' terms. Digital Copper is not liable for issues with third-party services.

14. Dispute Resolution

Any disputes arising from this agreement shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes may be escalated to mediation or legal proceedings in accordance with Scottish law.

15. Changes to These Terms

Digital Copper may update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the updated terms. The date at the top of this page indicates the last update.

16. Contact Information

If you have questions about these Terms of Service, please contact us: