Privacy Policy

1. Introduction

Welcome to Digital Copper. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (digitalcopper.co.uk) or engage our digital agency services, and tell you about your privacy rights and how the law protects you.

Digital Copper is the data controller and is responsible for your personal data. We are registered with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• •Identity Data: Includes first name, last name, username or similar identifier, and title.
• •Contact Data: Includes business address, email address, and telephone numbers.
• •Financial Data: Includes bank account and payment card details (typically processed securely via our third-party payment gateways).
• •Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
• •Technical Data: Includes internet protocol (IP) address, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• •Usage Data: Includes information about how you use our website and services.
• •Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

• •Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you book a call, enquire about our services, or contact us at hello@digitalcopper.co.uk.
• •Automated technologies: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• •Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., executing "The Copper Method").
• •Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• •Legal Obligation: Where we need to comply with a legal or regulatory obligation.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in Section 4:

• •Service Providers: Acting as processors who provide IT and system administration services, web hosting, video hosting, analytics, and booking software.
• •Professional Advisers: Acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers based in the UK.
• •Authorities: HM Revenue & Customs, regulators, and other authorities based in the UK.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. By law, we have to keep basic information about our customers for six years after they cease being customers for tax and legal purposes.

7. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO) at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO.